Refund Policy

At BlueZoneActive, we want you to be satisfied with your purchase. If you're not pleased with your order, we're here to help.

30-Day Return Policy

You have 30 days from the date of receiving your item to request a return.

Eligibility for Return

To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition as when you received it.
• It should be unworn or unused.
• All tags and labels should be intact.
• The item should be in its original packaging.
• You must provide the receipt or proof of purchase.

Initiating a Return

Starting a return is easy. Visit our contact page and inform us of the issue with your order so we can begin the return/refund process. We're here to assist you throughout the process, so feel free to contact us with any return-related questions.

Damages and Issues

Please inspect your order as soon as it arrives. If you find the item is damaged or have received the wrong product, contact us immediately. It will allow us to assess the issue and make it right for you.

In the case of damaged products, contact us and provide a video as soon as possible so that we can address the issue promptly.

Exchanges

If you want to exchange an item, the quickest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a new purchase of a new item.

Refunds

Once we receive and inspect your return, we'll notify you to inform you if your refund was approved. If approved, the refund will be processed automatically to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund to your account.

Contact Us

If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at support@bluezoneactive.com. Your satisfaction is our priority, and we're here to ensure a smooth and pleasant shopping experience.

Thank you for choosing BlueZoneActive!